Leadership lessons...

Here Are The Lessons You Learn During A Crisis

Sallie Krawcheck

As Hurricane Sandy makes her exit, she highlights the challenges and pitfalls of leading through crisis. My first turn-around assignment was my very first management role, as Director of Research at Bernstein (a job I think almost all my colleagues turned down before I was naïve enough to accept).  Since then, I’ve done well more than my fair share of leading businesses through turn-arounds and crises, and made plenty of mistakes (and seen other managers make some career-ending ones). 

These are a few of the leadership lessons learned:

• Be available. Be heroically available. 
• Allow people to ask real questions, even if you don’t want to hear them. 
• Frequency matters more than perfection. 
• On your message: Repeat it, repeat it, repeat it. And do it in different media. 
• Bring in people who know more than you do or provide a different perspective. 
• Listen. 
• Don’t say what you hope; say what you know. 
• Let them see you sweat, but don’t let them see you tremble. 
• Exercise. 

Read more: www.businessinsider.com